Customer reviews of Auto Choice

By Colin B on 03 July 2019 | Purchase not verified

Everything started fine with this 'used car dealer',I went to look at a convertible about 1 month ago and was given the keys (without question) to take for a test drive... I was very impressed with car so I went to next stage... I wanted to trade in my very respectable Jag, hoping (like most prospective customers) to get a good price/ good deal but it started falling apart from there... guy who was dealing with me seemed from the off to be under the cosh of another guy (who later transpired to be his Son)... Dad had a quick (and I mean quick) look at my car and relayed his info to Son and it was left at that on the day with a promise to call me. No phone calls back at all... in fact I had to do all the calling each time despite promises to call me back within half hour! There is more to this story but I'm getting bored now... I have never... NEVER experienced such unorganised and incoherent dealer setup. The car I liked is still for sale and have moved on with a better deal anyway!!

Reply from Auto Choice on 04/07/19

We are sorry you feel this way. Unfortunately we couldn't come to an agreement on the price of your car - We like to price our cars fairly to our customers and we could not meet your expectations on the value of your car as it just was not worth that to us, we did advise you to sell it yourself to try and get more money - our goal is to try and help customers regardless if you buy a car or not from us. We are glad you got sorted with a new car.

By MICHAEL B on 10 April 2019 | Purchase not verified

After 11 months ownership on a 33000 mile car the gearbox packed in...major electrical fault with fog lights...car sold with no full mot...nothing but trouble...never again...i blame myself for believing the reviews.

By JAMES G on 05 November 2018 | Purchase not verified

Had a very good experience with Autochoice. They were flexible with viewing and happy enough to give a test drive. Car purchased had been well prepared for sale, and I'm very happy with my new car.

Reply from Auto Choice on 05/11/18

Hi James, Thanks for taking the time to make this review. Very glad you are happy with your new car.

By Michael O on 16 October 2018 | Purchase not verified

Absolutely fantastic service Bought a used corsa from autohoice with full mot and 6 months warranty Developed issue with engine 2 months later and expected usual hassle to get it fixed but one brief phone call and 2 hours later it was fixed by local mechanic and back on the road with no cost to myself. Couldn’t have been better so buy a car from these guys safe in the knowledge that their after sales service is exceptional

Reply from Auto Choice on 16/10/18

Hi Michael, Happy to help - Thank you for taking the time to write this review. Thanks, Stephen Kelly, Autochoice.

By Chris C on 04 October 2018 | Purchase not verified

These guys are great. Spoke to D who is a gentleman. Went for a test drive, then spoke to S. Car is now mine There was no pushy sales tactics just simple answers to any questions. After sales are outstanding. They called me to have a new timing belt fitted at my time. Just outstanding service from nice people, honest and reliable

By Jim C on 26 September 2018 | Purchase not verified

Appeared to be a nice guy, the car we bought was a complete disaster, I worked with him, didn't make a fuss and gave every chance to put it right but was extremely disappointed at his lack of respect. He left us in financial difficulty and is not someone to be trusted. I would never ever recommend autochoice to anyone. Expensive lesson learned, please take heed and avoid - don't make the same mistake I did.

Reply from Auto Choice on 28/09/18

Sorry you feel this way, as you know we tried our very best to get the car rectified for you, it was not our aim to be disrespectful and we tried our best to get this issue solved - we are sorry it did not work out in this case due to the wrong part arriving. As we discussed when you lost faith in the car we offered other vehicle's from our stock or a total refund which we provided for you and you accepted. I hope there is no hard feelings and we are genuinely sorry for any inconvenience caused as we do try our very best to meet our customers needs in every case. Thanks, Autochoice.

By Dara D on 04 August 2018 | Purchase not verified

The worst company I have ever experienced. Rang on Tuesday arranged to view a car on saturday. Left my details and explained I would be travelling a long distance and to notify me if it was sold in the meantime. Rang Friday evening to confirm car was ready which I was told it was and arranged to view at 12 on saturday. Travelled over 4 hours Saturday to be rang at 11.30 and be told the car was sold on Thursday. They were unsympathetic that I had been put out and didn't care or offer any reason as to how it happened. They obviously don't care about customer satisfaction. I have never experienced such a poor company and would not advise dealing with them as they are not true to their word.

Reply from Auto Choice on 08/08/18

Hi Dara, Sorry you feel this way - We did get the car ready for collection for you if you wanted it on Saturday but without a deposit on the car it would be free to buy due to company policy. I am Sorry you had to waste your time but the car was sold on Thursday and I don't know who took your phone call on the Friday & told you it was still available, did you get a name Or time you rang? Sorry again for your trouble.

By Adam M on 08 July 2018 | Purchase not verified

Absolutely terrible, I walked in to test drive a vehicle that was available in their stock. I am a young individual and the sales person was very pushy and didn't allow me to take the car for a spin unless I go through the finance or buy the car. This is not how you do it at all, I feel disrespected and further more, I found the sales executive to be quite rude. Never coming here again, worst customer service I ever came across.

Reply from Auto Choice on 09/07/18

Apologises that you feel unhappy with the service you received on this occasion, as you can see from our other reviews that our customer experience good customer service. We feel responsible as a company to offer our customer help and advice when purchasing a car for Auto Choice, if you feel this was pushy it wasn’t our aim

By David C on 19 June 2018 | Purchase not verified

Dealt with this dealership for first time on Monday after viewing their totally accurate website. No hard sell or pressure from staff who were all very friendly and helpful. Great trade in price agreed and car purchased was exactly as described, perfectly presented with the six months warranty and new MOT. The salesman I dealt with was a gentleman and made my purchase easy and hassle free. Would recommend this friendly family business to anyone, confident that they wouldn't be disappointed.

By Pauline B on 10 May 2018 | Purchase not verified

I would recommend Auto Choice if you are thinking of changing your car and are looking for that something a little bit different. The whole experience, from someone who has never bought a car solely on their own, was straightforward, helpful and the dealers themselves are charming and courteous.